I have placed two orders with this company. The first was a few months back and the tiles were sent as gifts. My order was processed and delivered on time, the recipients loved them, and customer service was prompt and helpful. Because of all these things I wanted to order some for myself. I placed a large order of 12 tiles for my home. My order was supposed to delivered on Thursday, and never arrived. I sent two emails to company and attempted to make contact through the chat on the app and have received no response. The app itself really needs work too. There should be a my account page where you can see your orders, past orders, etc. also no shipping or tracking information was provided. I wouldn’t recommend ordering from here since I never revived my order and have had no response from customer service