No communication-no product

After being told my first order was “lost in shipping” after requesting tracking information, they said they would redo and ship another set. When received the email that the “replacement” set was sent .. I can’t get any information . Mallory at mixtiles is unresponsive. This company/app is a joke. If I could give no stars I would.

AMK3747 about Mixtiles - Photo Tiles, v3.7